Patron Services & Executive Assistant Position

Reports to: Executive Director
Status: Full-time, hourly

POSITION OVERVIEW

The Lancaster Symphony Orchestra seeks a personable, detail-oriented, and highly organized individual to serve as Patron Services & Executive Assistant. This full-time position combines public-facing customer service with behind-the-scenes administrative support, ensuring a smooth ticketing experience for patrons while assisting the Executive Director in daily operations, communications, and scheduling.

This is an excellent opportunity for a candidate who enjoys variety, is comfortable working independently, and thrives in a collaborative, fast-paced arts environment. Regular evening and weekend hours are required during concert weeks.

PRIMARY RESPONSIBILITIES

Patron Services & Box Office (60%)

  • Serve as the primary point of contact for patrons via phone, email, and in person

  • Manage all aspects of the box office using LSO’s ticketing software (VBO), including:

    • Event setup, pricing, discount codes, and seat maps

    • Subscription and single ticket sales

    • Will-call, walk-up sales, and on-site patron service at concerts

    • Track and report ticket sales, attendance, and customer feedback

  • Coordinate with venues and front-of-house team to ensure accurate ticketing and patron flow

  • Assist in subscriber and audience communications, including mailings, eblasts, and special offers

  • Monitor box office supplies and ensure readiness for performances

Executive & Office Support (30%)

  • Serve as a confidential administrative assistant to the Executive Director, including:

    • Managing the Executive Director’s calendar and scheduling internal/external meetings

    • Serve as point of contact for calls, emails, and requests directed to the Executive Director, and screen and prioritize messages to ensure timely follow-up

    • Assist in drafting, proofreading, and formatting correspondence

    • Preparing board meeting materials, agendas, and communications

    • Assisting with donor and sponsor correspondence and event logistics

    • Other duties as assigned

Coordinate office operations, including (10%):

  • Managing incoming/outgoing mail and supplies

  • Maintaining phone system, copier, and general technology needs

  • Organizing digital and physical files, records, and contact lists

  • Assist with concert preparation and special projects as assigned

  • Serve as a welcoming and professional presence in the LSO office for visitors, donors, and volunteers

QUALIFICATIONS

  • Previous experience in customer service, box office operations, administrative support, or office coordination

  • Excellent verbal and written communication skills

  • Highly organized and detail-oriented with the ability to manage multiple tasks and deadlines

  • Comfortable working independently and as part of a team

  • Familiarity with Microsoft Office (Word, Excel, Outlook) required; experience with CRM/ticketing software a plus (training provided)

  • Must be available to work flexible hours, including evenings and weekends during concert weeks

  • Friendly, patient, and professional demeanor with the ability to resolve patron concerns tactfully

  • Passion for the arts and enthusiasm for engaging with the community is a plus

COMPENSATION & SCHEDULE

Hourly Rate: $17–$20/hour, commensurate with experience

Schedule: Full-time, M-F, 9-5, 40 hours/week. Evening and weekend availability is required during concert weeks and special events.

TO APPLY

Please submit a letter of interest and resume to:

applicant@lancastersymphony.org

Applications will be reviewed on a rolling basis until the position is filled.